Where are you located? Do you have a store? Can I come pick up my order?
Today we are online-only but we do participate in several local markets. You can place an order for pickup and I will meet you at my pickup location which is the Costco at Hacks Cross & Winchester Roads.
When & How will my order ship?
Orders will ship in the order they are received. I aim to ship them within 2 business days of payment being received. If this is not possible because a product is out-of-stock I will send you an email letting you know.
All orders will ship USPS. If you need to receive your order faster and are willing to pay extra to have it shipped overnight I can do this for you. Just leave a note in the order.
Is there somewhere I can see feedback and reviews of your products?
Since we just migrated our web store 11/25/2016, the only place to see feedback is to look at our Etsy Shop – https://www.etsy.com/shop/OliviaAndRuby. As customers leave feedback on our new shop you’ll be able to see it there also.
Do you give out free products to beauty bloggers or youtube beauty gurus?
I haven’t done this yet but I am open to it – Get in touch!
I have a store and would like to carry your products. Do you offer wholesale or consignment?
Yes! Please email to inquire about opportunities to carry Olivia & Ruby in your store.
What about private label?
I do produce private label products for wholesale clients or as gift items. The private label process involves selection of the product(s) you want to sell and the creation of the labels using your brand name and logo. If you are interested in this service – Get in touch!
Do you offer any bulk discounts?
Yes – if you need more than 12 of any single product or gift set whether for a bridal shower , wedding favor, or promotional handouts I’m glad to chat with you about it – Get in touch!